01 / Eligibility
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.
Return your chip with your name and order number. A receipt or proof of purchase is required.
Customer Care
Returns Policy
Everything you need to know about returns, refunds, and exchanges — clearly laid out for your confidence.
Our Promise
Confidence in every purchase.
We stand behind every Thorton Chip Tuning product.
Our 30-day return window makes it simple to shop with confidence.
Send returns to
Thorton Chip Tuning Inc
3201 Macon Rd Suite 139
Columbus, GA 31906
At A Glance
Fast, fair and transparent.
30
Days To Return
From purchase date
Proof Required
Receipt or order #
Easy Refunds
After inspection
Real Support
Here when needed
Know the process.
02 / Condition
Partial Refunds
Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- • Any item returned more than 30 days after delivery.
03 / Approval
Refunds
Once your return is received and inspected, we’ll email you to confirm receipt and whether it has been approved or rejected.
Approved refunds return to your original payment method.
04 / Timing
Late Or Missing Refunds
First, check your bank account again. Then contact your credit-card company; posting time can vary.
Next, contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund, contact us at [email protected].
05 / Shipping
SHIPPING
Return shipping costs are your responsibility and non-refundable. For items over $75, consider trackable shipping or insurance. See our shipping page for delivery details.
Need A Hand With Your Return?
Email [email protected] for return instructions or exchange help.
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